Terms & Conditions of Service
When signing up & making a purchase, you are agreeing to the terms & conditions of service. All clients are asked to PLEASE read the full terms & conditions prior to beginning training.
All Private Personal Training, Semi-Private Training & Small Group Training Clients are required to fill in a screening form on their first visit.
By purchasing or renewing any training session(s) or training package, you are agreeing to the terms & conditions of service. This applies to ALL new, existing & return clients.
It is the clients responsibility to read the terms & conditions prior to paying or beginning any training package & to abide by these terms & conditions of service.
Scheduling Appointments: Appointments are to be scheduled directly with your trainer at days and times mutually agreed upon. Clients are encouraged to book repeat appointments where possible to secure times for the duration of their training term. All Private & Semi-Private clients can keep track of their appointments on their assigned ‘client login’ page.
Payment: All Private Personal Training, Semi-Private Training & Small Group Training Sessions and Packages are to be paid for in advance.
Late Arrivals: Clients are expected to arrive on time, ready to train. Late arrivals will finish at the previously scheduled time. If 15 minutes of a scheduled session passes with no sign or message from a client running late, the session will be abandoned and forfeited. Clients have a 5 minute window each side of the start/finish appointment time so that there is time to get changed if necessary.
Paid Training Term: The training package term is a definitive, fixed period of time which starts from the date of the first scheduled session, not the purchase date, so a client can purchase a training package or gift certificate in advance. Weeks run consecutively from the date of your first session. Training sessions will NOT be extended into additional weeks outside of package terms and will be forfeited if not used within the paid package period as selected and agreed to by the client. The gym will not and cannot afford losses due to overrun package terms. For Private & Semi-Private clients, your training term including start and end dates is shown on your assigned ‘client login’ page.
ONE week Term Extension: To accommodate rescheduled sessions, Private Personal Training or Semi-Private Training terms will be allowed a maximum of one week extra to accommodate rescheduling of any remaining, carried sessions. Ideally any carried sessions should be rescheduled within the paid term and not have to fall into this extra week. There will be NO Extensions to terms beyond this & sessions will be lost if you miss too many as the gym cannot afford hours lost due to overrun package terms. Note that any sessions already carried over into an additional week, can not be carried further (carried twice) as this takes away from gyms potential earnings and available working hours.
Training Term Exceptions: A gap week within a package term will only be permitted without the loss of sessions, when mentioned to the trainer prior to beginning a package term. Absence without prior notice, or late notice will result in sessions lost. There are no carried sessions for any missed Group Training sessions.
Adherence: Adherence and Consistency is crucial to progress, it is the clients responsibility to ensure they complete their training sessions as set out in their package and complete them within the package term. If a client fails to schedule and attend a session, or cancels a session with more than 12 hours notice, it will be up to the client to reschedule that session for another time within the package period or they will forfeit the session. Ideally a client should reschedule their session within the same calendar week to ensure it is not lost at the end of the term. There are no carried sessions for any missed Group Training sessions.
Cancellation Policy: Appointment cancellations must be done by contacting the trainer directly, allowing a minimum of 12 hours notice (previously 24hrs) before the scheduled appointment. If a client fails to give adequate notice they will forfeit that training session with no exceptions. Personal Training appointments cancelled with at least 12 hours notice given, may be rescheduled for another time within the package term.
No Show Policy: If a client fails to show up for a scheduled training session, they will automatically forfeit that training session, no exceptions will be made in a no show situation.
Age Restrictions: For insurance reasons, all clients must be 18 or over. PKV Personal Training will not take on any client under this age. Any client over 69 years of age may be asked to provide a letter from a doctor stating they are able to safely participate in physical training.
Client Health and Safety: Any changes with regard to a clients health or injuries, must be brought to the trainers attention before the next training session. The trainer has the right to cancel a training session where he/she feels the client is not fit to participate due to injury, illness or other reason where the client may be at risk.
Early Termination of Training Package: The trainer has the right to cut short any training package where there is potential risk to a clients health, and will return payment less the FULL value of sessions completed up to the termination date. If a client chooses to terminate any training package, they will be reimbursed less the FULL value of sessions completed up to the termination date. Less the full price of €50 for each session, regardless of their training package.
Early Termination of Online Package: The trainer has the right to cut short any online package where there is potential risk to a clients health, and will return payment less the FULL value of weeks up to and including the termination week. If a client chooses to terminate any online package, they will be reimbursed less the FULL value of weeks up to and including the termination week. Less €50 for each week, regardless of their online package.
Breaches of Terms & Conditions: PKV Personal Training reserves the right to refuse the renewal of training services for individuals who show repeated disregard and/or breaches to the agreed terms and conditions of service.
WAIVER: All clients are asked to be aware that as with all types of exercise, there is an inherent risk of heart attack, fainting, muscle or joint pain, injury or other damages. All clients agree to assume responsibility for any risks, injuries or damages which they might incur as a result of their participation. All clients agree that they, their heirs or legal representatives forever release, waive, discharge any claim and covenant not to sue for any injury, damages or death caused as a result of their participation in any physical training program.
The terms and conditions are there to protect the client from injury, to ensure fairness between trainer and client, to encourage adherence to the training package you choose, set out to complete and agree to at the beginning. To reduce loss of earnings due to rescheduling of sessions outside of agreed terms. Extra weeks will not be added to the paid term. 2018 saw >€9,600 lost as a result of appointment cancellations and overrun packages. The last four months of 2022 saw >€2,000 lost and the first six months of 2023 saw almost €5,000 lost due to overrun packages. It is required that you give a minimum 12 hours notice (previously 24hrs) so there is the chance to offer the time to another client, and that you reschedule your session as soon as possible and within the package term paid for.
By purchasing or renewing any training package, you are agreeing to the terms and conditions of service.