Terms & Conditions of Service
When signing up & making a purchase, you are agreeing to the terms & conditions of service. All clients are asked to PLEASE read the full terms & conditions prior to beginning training.
All clients for private training, semi-private training, and small group training must complete a screening form on their first visit. By purchasing or renewing any training sessions or packages, clients agree to the terms and conditions. It’s the client’s responsibility to read all terms before payment or starting training.
Please read Fully these terms of service, thank you.
Scheduling Appointments: Appointments are to be scheduled directly with your trainer at mutually agreed times. To secure your preferred appointment slots, clients are encouraged to book repeat appointment times for the duration of their term. All package clients can keep track of their appointments on their ‘client login’ page.
Payment: All Private Personal Training, Semi-Private Training & Small Group Training Sessions & Packages are to be paid for in advance.
Late Arrivals: Clients should arrive on time, ready to train. Sessions will still finish at the scheduled time. If a client hasn’t arrived within 15 minutes of the start time, the session will be forfeited. Clients have a 5 minute window before and after the appointment time for changing if necessary, but please do not arrive more than 5 minutes early.
Paid Training Term: Training package terms have a fixed duration, which begins on the date of the first scheduled session. Weeks run consecutively from that date and sessions may be lost if not used. Clients can view their term details on their assigned ‘client login’ page.
ONE week Term Extension: Package clients may use up to one extra week for any remaining carried sessions, though ideally, sessions should be rescheduled within the same week they were moved and within the paid term. No extensions will be granted beyond this additional week and sessions that cannot be rescheduled in this time will be forfeited. Please note any additional time outside of a package term is essentially unpaid and this limited extension policy supports the gyms capacity to operate as a small independent business while also facilitating clients potential needs to reschedule.
Training Term Exceptions: A one week gap within a package term will only be permitted when mentioned to the trainer prior to beginning a package term. Any more than a one week gap will lose sessions. Absence without prior notice, or late notice will result in sessions lost. There are no carried sessions for any missed Group Training sessions.
Adherence: Consistency is key to progress and is in the clients best interests. By signing up to a training package, clients commit to completing their sessions within the package term. If a session is cancelled with more than 12 hours notice, it is the clients responsibility to reschedule that session within the package term, or they will forfeit the session. There are no carried sessions for any missed Group Training sessions.
Maximum Carried Sessions: The maximum amount of carried sessions is based on your package. The maximum allowed is equal to the number of weekly sessions in your package - If you train once weekly, you can carry one session, if you train four times weekly, you can carry up to four sessions. There is a one week extension allowance for package terms but this should only be used when sessions cannot be rescheduled at other times within the paid term. It is in the clients best interests to reschedule any carried sessions within their paid term so that sessions are not lost.
Cancellation Policy - Package Clients: Appointment cancellations must be done by contacting the trainer directly, with at least 12 hours notice before the scheduled appointment. Late cancellations of less than 12 hours notice will forfeit that training session with no exceptions.
Cancellation Policy - Pay as you Go Clients: Appointment cancellations must be done by contacting the trainer directly, with at least 12 hours notice before the scheduled appointment. Late cancellations will incur a €30 fee, which clients must pay if they wish to book future sessions.
No Show Policy - Package Clients: If a client fails to show up for a scheduled training session, they will automatically forfeit that training session, no exceptions will be made in a no show situation.
No Show Policy - Pay as you Go Clients: If a client fails to show up for a scheduled training session, they will incur a €30 fee the same as a late cancellation, which clients must pay if they wish to book future sessions.
Age Restrictions: For insurance reasons, all clients must be 18 or over, anyone younger cannot be taken on. Clients over 69 years of age could be asked to provide a letter from a doctor stating they are able to safely participate in physical training.
Checkout: Clients can receive an additional Two sessions to their package term for the cost of One additional session, this is a one time only offer and only available in addition to a package purchase. Just mention “Terms Two for One”. This is simply a bonus for taking time to read through these t's&c’s.
Client Health and Safety: Clients must inform the trainer of any health or injury changes before attending their next session. The trainer may shorten a session if they believe the client is unfit to participate or is potentially at risk due to injury, illness or other factors.
Early Termination of Training Package: Your trainer has the right to cut short any training package where there is potential risk to a clients health, and will refund the remaining amount after deducting the FULL value of sessions already completed. Similarly, if the client ends the package, they will be refunded minus the FULL value of completed sessions. Less €55 per PT session completed, or less €75 per semi-PT session completed.
Breaches of Terms & Conditions: PKV Personal Training may refuse to renew services for clients who repeatedly violate the agreed terms and conditions of service.
WAIVER: Clients acknowledge that exercise carries risks such as heart attack, fainting, pain or physical injury. They accept full responsibility for any harm incurred and they and their heirs, agree to waive any claims or lawsuits against the gym, the program, the landlord or their trainers for injuries or death resulting from their participation.
THANK YOU
For Reading The T's & C's of Service.
The terms and conditions are there to protect the client from injury, to ensure fairness and clear understanding between client and trainer, and encourage adherence to the agreed package term. Significant losses occurred in the past due to cancellations and overrun terms. 2018 saw >€9,600 lost. The first six months of 2023 saw almost €5,000 lost. To reduce loss of earnings from rescheduling or cancellations, clients must give at least 12 hours notice to allow sessions to be offered to others, and complete sessions within the paid package term.
By signing up, purchasing or renewing any training package, you are agreeing to the terms and conditions of service.